Grievance Redressal Mechanism of the Platform

Level 1:

A customer can escalate the matter to (email id) or (Contact No.) in case he/she is not satisfied with the response from the Customer Care team. Depending on the query/dispute/grievance, a written reply/resolution will be sent to the customer within 7 business days at his/her registered email id with the Company.

Level 2:

If the customer is not satisfied with the resolution received from above channels, or if the customer does not hear from us within fifteen (15) days, the customer can address the grievance to the below address for escalation:

Name: Mr. Avinash Kadam, Head of Operation,
E-mail id: avinash.kadam@tradewithjazz.com
Address: Unit – 1100 to 1110, Zion Apartment, Sector 10, Kharghar, Navi Mumbai, Maharashtra 410210

Level 3:

If the complaint/dispute is not redressed within a period of one month from date of its receipt, the customer may appeal to:

CEPD
Reserve Bank of India, Department of Non-Banking Supervision, Central Office, Centre I, World Trade Centre, Mumbai-400 005.
Email Id: cms.odtkolkata@rbi.org.in

Complaints to Ombudsman In case the Borrower does not receive a response from the Grievance Redressal Official or the Nodal Officer within one month from the date of making a representation to the Lender, or if the Borrower is not satisfied with the response so received, a complaint may be made in accordance with the 'The Ombudsman Scheme for Non-Banking Financial Companies, 2018' ("Ombudsman Scheme") to the Ombudsman in whose jurisdiction the office of the Lender complained against, is located. For contact details of the Ombudsman and for salient features of the Ombudsman Scheme, Fair Practices Code adopted by the Company and available on our website https://faceofindia.org. A copy of the Ombudsman Scheme is available on the website of the Reserve Bank of India at www.rbi.org.in and also with our Nodal.

Understanding Google Play's App Account Deletion Requirements

At UniLyfe, we value transparency and respect our users' choices. Should you wish to delete your account from our Google Play application, we've streamlined the process to ensure a seamless experience.

To initiate the account deletion process, simply send an email to support@unilyfep2p.com with the following details:

Your user details that you would like to delete.
Reason(s) for deletion.

Please note that if you are an existing investor or borrower who has completed the KYC process, the account deletion is subject to approval from the NBFC (Non-Banking Financial Company). Additionally, deletion may be contingent upon the completion of associated contractual tenures.

Your privacy and satisfaction are paramount to us. Rest assured, we'll handle your request promptly and with the utmost care.

Thank you for being a part of the UniLyfe community.